Client Challenges :
- Managing crisis situations and customer service issues effectively.
- Addressing negative sentiment and operational disruptions.
Services & Solutions Provided :
- Risk & Crisis Recognition and Anticipation: Monitored traveler feedback and real-time alerts to manage and mitigate crises.
- Bots Neutralisation: Implemented strategies to identify and address automated accounts spreading misinformation or negative sentiment.
Results & Impact :
- Enhanced crisis management and customer service.
- Reduced impact of negative sentiment and misinformation.
